Increase your visibility 800%
The usage of services such as Facebook, Twitter and Foursquare is increasing drastically. People not only share their thoughts and pictures, but use these services to connect to the companies they support. In addition to simply discovering businesses users will upload content which tags and mentions your company. These posts will appear in their stream and make your company visible to a large number of people. This effectively creates advertisements that works all by itself!
Companies such as Starbucks have over 2,700,000 people following them on Twitter and an impressive 31,245,037 likes on Facebook. These are not just bare numbers but users that want to interact, share ideas and feel as a part of something.
Market Research gone Social
Making your next product launch a sure success
With customers following you across multiple networks, it’s easy to engage with them to find out how they feel about your products. Imagine you’re going to introduce a new flavor of chips – you just haven’t nailed down whether to go with ‘Spicy Paprika’ or ‘Smokey BBQ’. Use this opportunity to ask your customers about what they prefer. They are going to be thrilled to be part of this decision and the chosen flavor is going to be a sure hit, as you’ll be able to cater exactly towards your customers.
A great experience for you and your customer
Staying on top of customer interaction
We will provide access to the same tools companies like Shopify, Square and Yelp are using to support thousands of people every day. They include intuitive features that promote a simple yet effective workflow, so you can always put your customers first. With tools that are both mobile and social, you’re in control no matter where you are.
Unifying your communications
Customer support can be a drag when you have to juggle between multiple networks simultaneously. People want quick responses, no matter if they contact you through Facebook, Email or Twitter. Don’t waste time checking every channel separately - with AgentDesktop we’re offering a solution that let’s you provide support from one unified inbox.
Taking control using key metrics
The Business Insights tool will let you track and measure data in real-time based on your support volume and Agent performance. Know where cases came from, how your team handled them and be aware of areas that can improve.
Performance Reports
Agent Performance Reports provide information on how your customer support Agents and Groups have performed. Know their actions, achievements and work and see who opened, resolved, replied to, reassigned, or reopened a case, no matter who it was originally assigned to. This will let you improve employee evaluations and optimize your communications.